MediLavia’s unified quality and safety protocol

At MediLavia, patient safety is not a separate stage of treatment but a single system that accompanies a person along the entire pathway: from the first contact to the end of follow-up. We are building a systematic clinic, where the quality of care is determined not by chance or individual improvisation but by transparent rules, multi-level control and the shared responsibility of the team.

1. A systematic clinic rather than dependence on an individual doctor

MediLavia is developing a systematic clinic model in which reliable treatment is built on standards, pathways, case conferences and controlled processes. This means that patient safety does not depend solely on the memory, experience or working style of one specialist: it is ensured by a unified quality and safety management system.

2. Collecting information in advance and preparing the doctor for the visit

The questionnaire the patient fills in before the visit is not a formality but part of a structured medical history. The doctor reviews this information in advance so that by the time of the appointment they already understand the key complaints, risk factors, comorbidities and questions that need clarification. As a result, the appointment starts not “from scratch” but from an already prepared clinical position.

3. Mandatory risk screening by a general practitioner

Every surgical patient is always examined by a general practitioner (GP, internist). This specialist assesses the patient’s general health, identifies risk factors, decides whether additional tests are needed and confirms that the patient can safely proceed to the next stage of treatment.

4. A single clinical coordinator for the patient

Each patient has their own GP — a doctor who coordinates the work of specialists and has the full clinical picture. The patient does not need to reconcile the opinions of the surgeon, ENT doctor, prosthodontist or other specialists on their own: the lead doctor knows the agreed position of the team and manages the case as a single clinical whole.

5. Multidisciplinary approval of the treatment plan

All surgical treatment plans are reviewed by a multidisciplinary team. A clinical decision is formed not as the opinion of one doctor but as the agreed position of several specialists, after which the treatment plan is approved by the head of the relevant department.

6. Final verification and clearance for surgery

A patient is not taken to the operating room automatically. Final clearance is confirmed only after the GP has checked that there are no contraindications, the necessary tests have been completed, the documents are ready and all mandatory stages of the pathway have been completed. The final permission for surgery is signed by the chief medical officer.

7. Patient identification and visual safety signals

The clinic uses a patient identification system: wristbands, marks in the records and visual markers. Color coding is not a cause for alarm but an important non-verbal signal for the whole team: it can indicate an allergy, a risk of falling, the need for special monitoring or another clinically significant factor. Such signals make it possible to take critical information into account instantly and prevent errors.

8. Checklists before the procedure and during surgery

Before any invasive procedure and during surgery, the team works with mandatory safety checklists. They are read aloud at key points: before anesthesia, before the incision and after the procedure is completed. This is needed to confirm the patient’s identity, the type of procedure, the side of the intervention, the readiness of the equipment and the availability of materials, and to record all critical details. There is no need to be afraid of these checks: they are not a sign of the team’s uncertainty but the basis of your safety and ours.

9. The principle of preventing the preventable

The whole system rests on a professional principle: the clinic has no right to forget what can be checked in advance and no right not to prevent what can be prevented. That is why at MediLavia critical actions are not left to one person’s memory, attention or experience alone — they are built into regulations, pathways and checkpoints.

10. Photo protocol as confirmation of medical actions

In a number of clinical situations a photo protocol is used — visual recording of the stages of treatment or the result of an action performed. This serves as objective confirmation of the scope and correctness of the work done, makes medical care more transparent and helps both in further follow-up of the patient and in internal quality control.

11. Professional management of the postoperative period

At MediLavia the postoperative period is managed not by a non-medical coordinator but by a general practitioner. The GP monitors the patient’s general condition, the safety of therapy and the interpretation of complaints, brings in specialists in time and makes sure the agreed follow-up plan is observed. This ensures continuous clinical support and reduces the risk of losing important information after discharge.

12. Scheduled audits and monitoring of compliance with standards

The clinic has a system of scheduled checks and internal audits carried out by the quality control group. They check compliance with pathways, completion of checklists, completeness of records, correct patient identification, observance of safety protocols and continuity of follow-up. These checks are needed not for formal reporting but to continuously improve the reliability of medical care.

13. Incident reporting and patient suggestions

MediLavia has a system for reporting incidents and situations that could have led to risk. Any incident, near miss or comment is treated as a source for improving the process. We also carefully analyze suggestions and signals from patients: feedback is part of the quality management system and helps improve pathways, communication and safety.

14. A special safety standard in pediatric practice

For pediatric patients this system operates at its most reinforced level — without compromise. Identification, clearance control, monitoring, support, checklists, coordination of specialists and safety requirements for children are applied with a much higher degree of rigor. We proceed from the principle that children’s safety requires not just attentiveness but an exceptionally reliable system.

15. What this means for the patient

If during treatment you are asked clarifying questions again, a wristband is put on you, your details are checked, checklists are read aloud or the stages of treatment are recorded in the records, there is no cause for concern. It means the safety system is working exactly as it should: consistently, attentively and without compromise where the patient’s health and life are concerned.